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FAQ You’ve got questions.
We’ve got answers.

With a combined experience of years in the hundreds count, we know a thing or two about the printing industry. We have compiled a list of the most common questions we get asked, but if you have a question you don’t see the answer to, give us a shout or fill in our connection form. We are always down to talk all things print!

Printing

What do you print?

We print a wide range of products and are always excited to take on new and challenging projects! We can print booklets, wide format vinyl, banners, cards, postcards, envelopes, business cards, presentation folders, brochures, flyers, letterhead, magazines, carbonless booklets, labels/stickers, decals, invitations, forms, imprints, note pads, cheques, menus, newsletters, calendars, tags, invoices, rack cards, posters, door hangers, tabs, and much more. Connect with us to discuss your print project!

Do you print in house?

Yes, we do! We print approximately 90% of our products in-house. We have a shop full of equipment that can produce a wide variety of printed products from door hangers to retractable display products. The most common outsourced product we offer is cheques and multi-part forms. We out-source these to a speciality trade-only printing company that focuses on that market and handle your project no differently than if we were printing it in-house from proofing to billing.

How long does it take to get something printed?

There are many variables involved in any given print project as everything that we print is custom made for you. The time-line is influenced by a number of different factors that will determine how long it takes to get the job done including type of project, quantity, specialty paper involved, outsourcing, finishes, etc. For standard small orders such as business cards, flyers, rack cards, and brochures, we can usually get those done within a week time-frame. If you need an order rushed, let us know and we will do our best to work with you on achieving this.

Do you print tape?

We do not print tape. But we have worked with this Lowry Tape Specialists in the past and they did a great job for us.

What is Offset printing?

Offset printing is a technique where the inked image is transferred (or “offset”) from a plate to a rubber blanket, and then to the printing surface. When used in combination with the lithographic process (which is based on the repulsion of oil and water), the offset technique employs a flat image carrier on which the image to be printed obtains ink from ink rollers, while the non-printing area attracts a film of water, keeping the non-printing area ink-free.

Benefits: consistent high-quality images; more cost effective for high volume printing; and a wide colour gamut. Offset printing can accurately reproduce colors from the Pantone Matching System, while digital methods only simulate Pantone colours using four-colour printing (CMYK).

What is Digital printing?

Digital printing is a method of printing in which the data and images are printed directly from the computer onto paper.

Benefits: more cost effective for low volume printing; faster turnaround time; variable data printing; more accurate proofing; and better for the environment. Digital printing uses dry ink or toner, which doesn’t emit any VOCs in printing. Also, this printing method produces much less paper waste then offset, because the set-up time is shorter.

What is Wide Format printing?

Utilizing latex ink, wide format printing is a versatile and eye-catching way to get noticed and promote your message.  Whether it is a temporary or permanent solution, we offer a wide array of custom options to meet your needs.  Be prepared for Special Events, Announcements, Promotions/Specials, Trade Shows, Advertising, and Brand Awareness.  Wide Format printing is not limited to rigid signs; it also encompasses adhesive, magnetic, fabric, canvas, mesh, perforated (2-way window vinyl), backlit film, poster, and banner materials.

Popular Items: Vinyl Banners, Yard Signs, Sidewalk A-Frame Signs, Posters, Foam Core Posters, Floor Decals, Wall Decals/Wall Graphics, Canvas Prints, Pop-up/Retractable Banners, Safety Signage, Aluminum Signs, Real Estate Signs, Trade Show Displays, Vehicle decals, Cut Vinyl Lettering, Vinyl Graphics, Window Graphics, Feather Flags, and much more.

It's not going to print like that, is it? (coloured markings)

When you get your digital proof, there can be a number of things you see that will not be on the final printed product. A magenta line (or keyline) is either solid or dotted and will show where a product will be cut, folded, scored, etc. The lines act as communication on where to provide the finishes as an item travels through production, from design to print to assembly, and will not be printed on your project. You will also see black or coloured lines at the corners and/or around the edges of your imaged proof, indicating crop lines of where your product will be cut down once printed. Sometimes you may also see a line of colour blocks along one border in CMYK (Cyan, Magenta, Yellow, Black) and/or Pantones that tells the printer the colour formulas of your product. Certain printing machines will scan this like a colour barcode to ensure the proper colours are printed, while other equipment requires manual entry into our machines.

Design

Do you offer design services?

We do offer basic design services. This can include modifying existing artwork that you provide to doing a new layout. If you have a concept in mind of what you want, we can take your idea and digitize it for you.  We can update your logo or reformat your old files all in-house. If you have no idea what you want and are looking for original concepts then we would be happy to refer you to one of our trusted partners in the creative world. A good working relationship between design agency and the printer can make all the difference in ensuring the end printed piece meets your needs.

What type of file do you need?

We can work with just about any digital file type; however, PDFs or Adobe Design Files (.ai, .id, and .ps) are preferred, as it typically saves preparation time, which saves money for our clients.

Do you accept Word files? Canva files?

We can; however, some files (especially low-res images) may not print very clearly, or the way you envisioned. If you’re working from Canva, we recommend saving your images/projects as a high-res pdf, which will allow our design team to input it directly to a print-ready format with the best end quality outcome.

What is bleed?

Bleeds allow you to run artwork to the very edge of a page. On a press, the artwork is printed on a large sheet of paper and then trimmed down to size. If you do not allow for a 1/8 of an inch bleed, any misalignment while cutting will result with the artwork not running to the edge of the paper. Bleeds ensure you get the results you need. To avoid any issues at the pre-print stage of production, check out our File Submission Guidelines for how to set up an art file to submit to print!

Do you need crop marks?

If you have crop marks on your art file, that’s great! All the communication you can give us on how you want your product printed is helpful. The more we know up front is less back and forth that needs to happen. Check out our File Submission Guidelines for how to set up an art file to submit to print!

What is a vector vs. a raster file?

Vector files are images that are built by mathematical formulas that establish points on a grid. Raster files are composed of the colored blocks commonly referred to as pixels. Because they can infinitely adjust in size without losing resolution, vector files are more versatile for certain types of tasks, such as printing.

Do you want reader spreads or printer spreads?

Whichever format you have set up your project, we will always prepare it for print. Just let us know which spread you’ve submitted so we know what we’re working with!

What image resolution do you need?

This will depend on the print size you are wanting. Generally, above 300dpi is preferred. Check out our File Submission Guidelines for how to set up an art file to submit to print!

Can I see a proof? Can I get a printed sample as a proof?

Yes, we provide a digital proof for every job and can also offer high-resolution printed proofs for review before sending the job to press.

Why are digital proofs important?

It allows our clients to see how the finished job will look before it is printed and gives our clients the opportunity to make changes before the job enters production.

Can you do a colour match?

Yes, if you provide a Pantone Number, we can match it. Digital printing uses four colors, Cyan, Magenta, Yellow, and Black. Digital printing can only reproduce roughly a third of the available Pantone colors. For an exact match, we may suggest offset printing to produce your job.

Pricing

How much does printing cost?

This is a very common question we get when someone is first looking to get something printed and we get it, getting the cost of something is almost always the first question that is asked. We have produced an order of 2 name tags for as little as $15 to 5000 copies of a coil bound multi-page booklet for $50,000 and everything in between. Everything we do is custom and it really depends on what you want and how many you require. For example, a very basic order of 500 business cards could start at $79 and depending on what type of paper you choose and what type of finishing involved could cost you $499. So, in order for us to get an estimate prepared, we need a few basic questions answered such as: What do you want to get printed? What size and quantity is your finished project? The best place to start for an estimate is to answer these questions and reach out to our sales team to get an accurate quote.

Do you offer volume discounts?

Yes, we offer volume discounts on many of the products we produce. The higher the quantity, the more cost effective it will be, generally speaking…

What payment methods are accepted? How do I pay for my order?

We currently accept credit, debit, cheques, and e-transfer payments. We require payment prior to shipment, or upon pickup for most orders. We can provide credit applications for returning customers to set up Net 30 billing for convenience and ease of ordering.

Do you require a deposit?

This will vary by order. Generally, for new clients or large scale orders, we will require a deposit or can give the option for a credit application.

Do you price match?

With every order being fairly customized, we are definitely open to discussing a fair price match.

Is there a rush fee?

We always try to work within the time frame our clients need, and you will never be charged a rush fee. If you need a rush placed on a job, it is best to let us know when you order so we can do our best to expedite it for you!

Do you offer a not-for-profit discount?

We have a heart and passion for supporting and being active in our community and work with many non-profit organizations to bring the best outcome within their budgets. If you are a non-profit with printing needs, we would love to discuss what we can achieve together.

Are there any additional fees/taxes?

Both GST and PST rates will be charge at the time of billing, and most, if not all, orders will have a varying amount of design (pre-press) time billed into your initial quote to allow for our designers to get your order ready to print and make any changes you might have. We will communicate with you throughout the project if the allotted time is reaching its limit so you are not surprised by any additional time charges.

Ordering

What is your return/refund policy?

With both machine and humans being part of the process, blunders are bound to happen once in a while. If an error occurs on our end, we will absolutely reprint a project, no questions asked. If an order has been printed with an error not caught in the proofing process by our clients… we get it, mistakes happen, and we will do our best to work out a discount to reprint the order with the correct changes. That being said, we do the digital proofing process for a reason and encourage you to looks over your proofs vigilantly and take your time with approval.

Can I cancel my order once it's submitted??

Once an order is submitted, the design and print work begins. You can cancel an order once submitted, but certain fees may apply.

How do I order customized projects?

We have an amazing team of highly skilled and knowledgeable account managers that are ready and excited to help you get going on your project! Give us a call 604.864.2349 or use our request form to get in touch to discuss your options.

Do you have minimum order quantities?

Some of the products we offer do have a minimum order quantity. Contact us today, and we will help you find the quantity that is right for you and your budget.

Do you have an online shop?

We are currently working on an online ordering platform, stay tuned…

Shipping

Do you do fulfillment?

Yes, we can!

Do you ship local? International?

Yes, we ship, and can ship essentially anywhere. Current international shipping rates will apply, and are subject to change. Most of what we produce gets shipped directly to our customers. There are clients who still prefer to pick up their orders directly from us which does save the shipping fee.

What shipping company do you use?

We have a few that we work with regularly: Purolator, Diamond Delivery, Novex, Ground Direct, and Noble.

What is the shipping cost?

We will always try to get the best cost for shipping using our various shipping companies, but cost will depend on weight and ship type. We can provide a shipping quote once an order is complete, prior to shipping out, for your approval.

Can I track my order?

Once your order is shipped, you will receive an order confirmation email. If you would like further tracking information, you can reach out to your rep for more info.

Do you offer overnight shipping?

Yes, we do. Current shipping charges will apply.

General

What type of binding/finishing do you offer?

Laminating, book binding (spiral, wire-o, perfect bound, tape bound), pamphlet binding (saddle stitch), hole drilling, stapling, folding, scoring, perforating, foil stamping, embossing, numbering, die cutting, and much more.

What kind of paper do you have?

We inventory many different types of paper on the floor but the most common paper we have is white glossy text weight paper which is mainly used for glossy brochures or booklets. Paper comes in all types of sizes, thicknesses, colors and textures. We receive daily shipments of many different types of papers through our local paper distributors.

Can you get specialty paper brought in for my project?

Generally, yes, we can. If the paper stock is available, we should be able to bring it in for you.

What are the most common paper options?

Brochures: 100# Gloss Text. Also Popular: 24# Uncoated, 60# Uncoated, 28# Uncoated, and 80# Gloss Text.

Booklets: 100# Gloss Text. Also Popular: 24# Uncoated, 60# Uncoated, 28# Uncoated, and 80# Gloss Text.

Postcards: 14pt C1S or C2S (Coated 1 Side and Coated 2 Sides). Also Popular: 80# Uncoated Cover, 100# Uncoated Cover, 80# Gloss Cover, 100# Gloss Cover, 120# Gloss Cover, and 16pt C1S or C2S.

Notepads: 50# Uncoated.  Also Popular: 60# Uncoated and 28# Uncoated.

Business Cards: 100# Uncoated or Gloss Cover.  Also Popular: 130# Uncoated Cover, 130# Gloss Cover, and 16pt C1S or C2S.

Posters:  9mm Satin or Gloss. Also popular: vinyl mounted on foam core or coroplast board.

Rack Cards: 14pt C1S or C2S (Coated 1 Side and Coated 2 Sides).  Also Popular: 80# Uncoated Cover, 100# Uncoated Cover, 80# Gloss Cover, 100# Gloss Cover, 120# Gloss Cover, and 16pt C1S or C2S.

Tickets: 14pt C1S or C2S (Coated 1 Side and Coated 2 Sides).  Also Popular: 80# Uncoated Cover, 100# Uncoated Cover, 80# Gloss Cover, 100# Gloss Cover, 120# Gloss Cover, and 16pt C1S or C2S.

Menus: 100# Gloss Text.  Also Popular: 24# Uncoated, 60# Uncoated, and 80# Gloss Text.

Envelopes: 24# Uncoated (White Wove)

What are the most common sizes for popular products?

Brochures: 8 1/2″ x 11″, 8 1/2″ x14″ and 11″ x17″

Booklets: 5 1/2″ x 8 1/2″, 8 1/2″ x 11″, and 11″ x 17″

Postcards: 3” x 5”, 4″ x 6″, 5″ x 7″, 5 1/2″ x 8 1/2″, 6” x 9”and 6” x 11”

Notepads: 4″ x 6″, 5 1/2″ x 8 1/2″ and 8 1/2″ x 11″

Business Cards: 3 1/2” x 2”

Posters: 11” x 17”, 12” x 18”, 13” x 19”

Rack Cards: 3 1/2” x 8 1/2” and 4” x 9”

Tickets: 2” x 5 1/2”, 2 3/4” x 5 1/2”and 2 3/4 x” x 8 1/2”

Menus: 8 1/2” x 11” and 11” x 17”

Envelopes:

(#10) 4 1/8″ x 9 1/2″, (#12) 12” x 16”, (#14) 5″ x 11 1/2″

What are the top items I need for promoting my business?

We recommend business cards, flyers, brochures, postcards, rack cards, door hangers, note pads, vehicle decals, stickers, posters/signs/banners, and/or catalogues.

What is the difference between you and an online shop like Vistaprint?

While websites like Vistaprint are seemingly quick and convenient, we pride ourselves on the personalized service and quality of product that comes from our customized experience. We enjoy taking the time to truly understand and develop relationships with our clients, pay attention to all the little details, and believe the personal interactions within our local community bring a sense of connection that is becoming far too scarce. We genuinely want to work together with our clients to achieve stand out products that reach far beyond what online automation will do. While we remain confident in our services, we can agree that sometimes, yes, Vistaprint is the best option for your project. And that’s ok!

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